Remote consultation

Telecare by telephone began in the 1920s to provide health care during transatlantic cruises. Canada was one of the first countries to introduce this practice.

Are you unable to come to the clinic? You can still be treated by CMI Clinics with our teleconsultation services, available in each of our clinics.

Consult one of our therapists from the comfort of your home. You can carry on with your treatments thanks to a simple service that adapts to your schedule.

This service is secured.

What is a remote health consultation and how does it work?

Remote consultation (or teleconsultation) is a virtual consultation, i.e. an online consultation performed remotely by one of our therapists.

To take full advantage of this service, you must have either a computer, a tablet or a smartphone equipped with a camera, a microphone and a good internet connection.

Remote consultation and COVID-19 in Quebec

Since the beginning of the health crisis in January 2020, remote communications have known a historic development. Teleconsultations have become widespread as a means of preventing the spread of COVID-19.

For health care, remote consultations allow patients to start or pursue a treatment with a therapist. Above all, it helps to maintain a link between people.

Phone, video, microphone: which software do you need for teleconsultation?

You do not need any software to participate in a remote consultation. All you need is a good internet connection and a device equipped with a camera and a microphone (computer, smartphone).

How can you make an appointment for a remote consultation?

The process is the same as for a face-to-face consultation: you can simply make an appointment directly on our website and specify that you want a remote consultation.

Who can benefit from teleconsultation?

Our teleconsultation services are available and accessible to all our patients, whether they are new or not. We offer this service in French and English.

Teleconsultations are available to private patients as well as patients with work-related injuries (CNESST), road accidents (SAAQ), victims of criminal acts (IVAC) and sports injuries.

Our remote consultation service is available for the following disciplines:

  • Physiotherapy
  • Occupational therapy
  • Mental Health Occupational Therapy
  • Kinesiology
  • Physical and mental fitness (M.A.Y.A)

When can you use remote consultation?

Here is a non-exhaustive list of reasons why you could use teleconsultation:

  • To continue your treatment with your physiotherapist;
  • To assess your physical condition and refer you to another health professional if necessary;
  • To follow up on a known condition;
  • In the event of a concussion;
  • If you are experiencing musculoskeletal pain;
  • To treat joint stiffness, muscular tension, lack of strength, balance problems;
  • To help with a common mental health problem;
  • To obtain a personalized exercise program;
  • To attend a therapeutic yoga session;
  • To participate in a meditation class.

How does a remote consultation at CMI Clinics work?

It’s very simple. A Google Meet or Zoom link will be emailed to you before your appointment. Don’t forget to check your email.

Log in a few minutes before your appointment time.

Your session can last between 45 and 55 minutes. Please plan for a total of 1 hour to set up your audio and camera for the session.

Be sure to dress comfortably and have enough space in case you need to do exercises with the therapist.

Cost, reimbursement: how much does a remote consultation cost?

The fees for a teleconsultation are the same as for a standard consultation in our clinics. The costs will vary depending on the professional and the expertise required.

Is it possible to complete a physiotherapy assessment via teleconsultation? How does it work? Who practices it?

Physiotherapy services are available through remote consultation. If you haven’t yet started a follow-up or treatment with one of our physiotherapists, you can get started online.

Your therapist will conduct an evaluation as if you were next to him or her, and establish a physiotherapy diagnosis and treatment plan for you.

This treatment can also be provided remotely: telerehabilitation is part of our services. If you are a runner and suffer from a back injury, your therapist will be able to provide you with exercises and advice on how to run without hurting your back.

How does a remote occupational therapy session work?

Occupational therapy sessions are performed the same way whether you attend a teleconsultation or an in-person session with your therapist. The session is given by one of our occupational therapists.

Our service is open to everyone. If you want to start a treatment, your occupational therapist will first evaluate your condition in order to create your treatment plan. This plan can be adapted as the sessions progress.

If you have already started a follow-up, you can also continue your treatment.

How does a remote kinesiology session work?

Kinesiology is one of the services we offer via teleconsultation. As with face-to-face sessions, they are conducted by our kinesiologists.

This practice focuses on the relationship between the body and the brain and on the overall well-being of the person. The objective of kinesiology is to optimize the person’s physical condition, regardless of where he or she is starting from.

Whether you have already done sessions with us or not, remote kinesiology is for you. Your kinesiologist will establish a follow-up plan based on your needs.

Virtual yoga : how does an online yoga session work?

Our M.A.Y.A. program is part of the services we offer in teleconsultation.

What is this acronym? It stands for Maintenance of Acquired skills through Adapted Yoga. The M.A.Y.A program is a six-week fitness program.

The objective of this program is to improve your physical and mental health. This is done through three approaches: muscle strengthening, adapted yoga, and meditation and breathing.

Thanks to our remote services, participants can follow the sessions in real time or in replay. So, if you have started this program, you can continue to follow it without any problem. And if you want to discover the practice of yoga and meditation, it is entirely possible.


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